Privacy Policy for Fuel Your Glow Limited (FYG)
Effective Date: January 15th, 2025
Fuel Your Glow Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services. It applies to users in our core markets: the USA, Canada, Australia, New Zealand, and the UK, and complies with regional data protection regulations, including GDPR, CCPA, and other applicable laws.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Mailing and billing address
- Phone number
- Payment details (processed securely through third-party payment providers)
- Account login credentials
1.2 Non-Personal Information
We automatically collect certain non-personal information when you visit our website, such as:
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Pages viewed and time spent on our site
- Cookies and other tracking technologies
2. How We Use Your Information
We use your information to:
- Fulfill orders and deliver products.
- Process payments and provide transaction confirmations.
- Respond to inquiries, requests, and customer support needs.
- Send marketing communications (with your consent where required).
- Improve our website, services, and customer experience.
- Ensure security and prevent fraudulent activities.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party companies that assist in payment processing, shipping, email marketing, and website analytics.
- Compliance Authorities: When required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of our business.
4. Your Rights and Choices
4.1 For EU/UK Residents (GDPR)
If you are in the EU/UK, you have the following rights:
- Access your personal data and request a copy.
- Request correction or deletion of your data.
- Restrict or object to the processing of your data.
- Data portability.
- Withdraw consent for marketing communications.
- File a complaint with your local data protection authority.
4.2 For California Residents (CCPA)
If you are in California, you have the right to:
- Know what personal information we collect and how we use it.
- Request access to your data.
- Request deletion of your personal information.
- Opt-out of the sale of your personal data (we do not sell data).
4.3 For Other Regions (Australia, New Zealand, Canada)
We adhere to the Australian Privacy Principles, New Zealand’s Privacy Act, and Canada’s PIPEDA. Users in these regions have rights to access, correct, and request deletion of their personal information.
To exercise your rights, contact us at support@fuelyourglow.com
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, including:
- Essential Cookies: Necessary for the website to function.
- Performance Cookies: Analyze website usage to improve functionality.
- Marketing Cookies: Deliver personalized advertisements.
You can manage your cookie preferences in your browser settings. However, disabling cookies may affect the functionality of our website.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
7. Data Security
We implement industry-standard measures to protect your data from unauthorized access, loss, misuse, or alteration. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.
8. Cross-Border Data Transfers
Your data may be transferred to and stored on servers located in countries outside of your region, including the USA. We ensure that such transfers comply with applicable data protection laws through safeguards like standard contractual clauses.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us:
- Email: support@fuelyourglow.com
- Mail: Fuel Your Glow Limited, 27 Fern Glen Road South, St Heliers, Auckland 1071. New Zealand
Thank you for trusting Fuel Your Glow Limited. Your privacy and security are our priority.
